Are Glidewell Direct Video Presentations free to view?
Yes. The Glidewell Direct Video Presentations provide free online presentations in an effort to contribute to the overall knowledge of lab technicians.
Can I download Glidewell Direct Video Presentations?
At this time, video presentations cannot be downloaded. However, many of our presentations are available as free DVDs; to order, click here. You may also reserve your copy by phone at 1-800-303-3975.
What are the minimum computer specifications required to watch Glidewell Online Case Studies?
Windows
• Microsoft Windows®: 2000 or XP with service pack 2
• Microsoft Internet Explorer 6/7 or Firefox 1.0/1.5/2.0
• 256 megabytes (MB) of RAM - 512 MB recommended
• Broadband Internet connection or access to a high-speed network
• Super VGA (800 x 600) or higher resolution
• 16-bit sound card
• Speakers/headphones
Macintosh
• Mac OSX 10.3 or Max OSX 10.4
• Safari 1.3, Safari 2.0, or Firefox 1.0/1.5/2.0
• 256 megabytes (MB) of RAM - 512 MB recommended
• Broadband Internet connection or access to a high-speed network
• Super VGA (800 x 600) or higher resolution
• Speakers/headphones
Do I need to upgrade my Internet Browser?
Most modern browsers should allow you to view Glidewell Online Case Studies. However, you may find it necessary to upgrade to the most recent version of your browser. To upgrade your browser, use the following links:
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How can I set my browser to allow the presentation pop-up window to open?
Pop-up blockers may prevent the presentation window from opening. To fix this problem, set your pop-up blocker to allow pop-ups from glidewell-lab.com. Please see your pop-up blocker's help section for more information. Many pop-up blockers can by modified via a "settings," "options," or "block/allow" button.
The presentation window opens, but I cannot see any video.
A browser error may have occurred. If this problem persists, try closing the window and relaunch the presentation. Your Internet Service Provider may be experiencing problems with their servers. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider. You may need to empty your Browser cache. Use the following links for further explanation:
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Flash Player is our default video player.
You may need to upgrade to the latest version of Flash Player to view our presentations.
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Why do the video presentations stop or pause?
The most common cause of a stop or pause is Internet traffic congestion or low bandwidth. You may need to upgrade to higher speed service or your Internet Service Provider (ISP) may be experiencing high traffic volume. Please contact your ISP for more information.
Is a Firewall blocking my video presentaiton?
Some corporate networks and Internet Service Providers block video transmissions. If you cannot see video (even though your system meets the system requirements), you may want to contact your Internet Service Provider or Network Administrator to see whether a security Firewall is blocking video transmission.
