Policies

How to Order

Register to order online or call Glidewell Direct at (888) 303-3975. Our Product Specialists are committed to answering your questions in a timely fashion to ensure your ordering is easy and efficient. We are available Monday - Friday from 6 AM - 5 PM (PST).

Shipping Policy:

Orders placed after 3 PM (PST) will be processed on the next business day. Business days do not include Saturdays, Sundays, or U.S. holidays.

Online shopping cart available to U.S. customers only. Canadian customers: Call 888-278-0414 to order. International customers: View a list of International Distributors of Glidewell Direct products.

Terms:

All accounts are payable within 30 days of statement date. Accounts not paid within the stated terms will be subject to COD status and a late charge of 2 percent of the unpaid balance. We accept AmEx, Visa, MasterCard, and Discover. All prices are subject to change without notice.

Product Return Policy

All returns and exchanges must be accompanied by an RMA number, which can be acquired through Glidewell Direct customer service by using the following form.

Click here for our RMA Return Form

I. Consumables Returns: (Porcelain, Materials, etc.)

  • In order to receive credit, item must be returned complete and in saleable condition within 30 days of invoice date.
  • No returns accepted after 30 days of the original purchase date.
  • Discontinued, obsolete, expired, damaged or opened items will not be accepted for return.
  • Amount credited will be based on invoice price, less 15% for restocking fee.
  • Shipping charges are the responsibility of the customer and will not be credited.

II. Equipment Returns:

  • In order to receive credit, equipment must be returned complete and in saleable condition within 30 days of invoice date.
  • Equipment under warranty will be repaired according to the terms of the specific equipment warranty.
  • Equipment out of warranty will be repaired, with all charges (including parts, labor and shipping) paid by the customer.
  • Shipping charges are the responsibility of the customer and will not be credited.
Product & Pricing Changes:

Because products and equipment are continually undergoing refinement in design and manufacturing methods, we reserve the right to improve, modify, or discontinue products and equipment or change pricing at any time without incurring any obligation and without prior notice.