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Frequently Asked Questions:

How do I initiate a return or exchange?

What is your exchange and return policy?

How do I place an order?

How do I make a change to my order after it was submitted?

How do I register for an online account?

Do you offer discounts for bulk orders?

I’m having problems using the website, what do I do?

Can I make a payment on my Glidewell Direct statement online?

When is my account balance updated in the Payment Center in my online account?

Can I bundle my Glidewell Direct order with a Glidewell Laboratories case?

How do I track my order?

What is your Shipping Policy?

When will my account be activated?

Why do the taxes display as TBD?

Why are taxes combined on my invoice?

Can I change my email?

Can I change my password?

What do I do if I forgot my password?

What are my payment options for an order?

Do your products and prices change?

Will Medical Device Excise Tax (MDET) be added to the order?

How do I manage my account information?

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