Need help?

Fill out our RMA-Number Request Form to acquire an RMA number from Glidewell Direct customer service for your shipment. Then follow the instructions thereon for packaging and shipping. Click here for our RMA Return Form.

Consumable Return

In order to receive credit for a consumable, the item must be returned complete and in salable condition within 30 days of your invoice date.

• No returns accepted after 30 days from the original purchase date.
• Discontinued, obsolete, expired, damaged or opened items will not be accepted for return.
• The amount credited will be based on invoice price, less 15% for restocking fee.
• Shipping charges are the responsibility of the customer and will not be credited.
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• Equipment Return
  

• In order to receive credit for equipment, the item must be returned complete and in salable condition within 30 days of your invoice date.
• The amount credited will be based on invoice price, less 15% for restocking fee.
• Equipment under warranty will be repaired according to the terms of the specific equipment warranty.
• Equipment out of warranty will be repaired, with all charges (including parts, labor and shipping) paid by the customer. Shipping charges are the responsibility of the customer and will not be credited.
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• Click here for our RMA Return Form.

You may register for an online account or use an existing online account for access to the Glidewell Direct shopping cart.

You may also call Customer Support at 888-303-3975. Our product specialists are committed to answering your questions in a timely fashion to ensure your ordering is easy and efficient. We are available Monday – Friday from 6 a.m. to 5 p.m (PST).

View the list of International Distributors of Glidewell Direct products.

Please contact Customer Support at 888-303-3975, if you would like to make a change to your order after it was submitted online.

Registering is simple. Click here and you will be guided through the registration form. Once you submit the form, you may place an order using a credit card. The order will not be processed until your registration is verified. It takes approximately 24 hours to complete the registration verification process. An email update will be sent to you to confirm the status of your registration.

Please contact Customer Support for inquiries about bulk orders at 888-303-3975.

Click here for a W-9 PDF.

Please contact Customer Technical Support at 866-791-9538.

Customer support hours: 7:00 a.m. to 6:00 p.m. (PST)

Send an email to: mail@glidewelldirect.com

Yes. Login to your online account and navigate to the "Payment Center." In the payment center, click "Make Payment."

We do not bundle orders from Glidewell Direct and Glidewell Laboratories.

An email containing a tracking number will be sent to the email address associated with your Glidewell Direct account as soon as the order has shipped. You may also contact customer support for assistance.

Orders placed after 3 p.m. (PST) will be processed the next business day. Business days do not include Saturdays, Sundays, or U.S. holidays. Shipping costs will be determined at the time your order is shipped and will be reflected on your final invoice.

Canadian customers: Call 888-278-0414 to order.

International customers: Click here to view the list of International Distributors of Glidewell Direct products. At this time, we only ship to U.S./Canadian addresses.

The following shipping methods are available: Next Day, 2-day, 3-day and Ground with 5 to 10 day delivery.

PICKUP LOCATIONS

Final taxes will be calculated at shipping and display on your final invoice.

Your order may be subject to CA Sales Tax and/or Medical Device Excise Tax. If the order is subject to both, these amounts are combined on the tax line of your invoice.

At this time, you may not change your email. Your email is connected to your account number. If you require additional assistance, please contact Customer Technical Support at 866-791-9538.

At this time, you may not change your password. Please contact Customer Technical Support at 866-791-9538 in order to request a password change. You would receive an email with a reset password link. 

If you forgot your password, you may click on the Reset Password link on the "Log In" page. You’ll need your email. A reset link will be sent to the email submitted. If you require additional assistance, please contact customer technical support at 866-791-9538.

When you place an order you may pay by credit card or by selecting "Bill My Account." We accept Visa, MasterCard, American Express and Diners Club. "Bill My Account" allows you the flexibility of paying within 30 days of your Glidewell Direct statement date. All accounts must be paid within 30 days of the statement. If an account is not paid within 30 days, you may be subject to a late charge of 2% of the unpaid balance and a suspension of "Bill My Account" privileges.

Yes, as products and equipment are continually undergoing refinement in design and manufacturing methods, we reserve the right to improve, modify, or discontinue products and equipment or change pricing at any time without incurring any obligation and without prior notice.

Effective Jan. 1, 2013, many of our products will be subject to the 2.3% Medical Device Excise Tax. If the tax applies to a product on your order, the tax will be added. Final taxes will be calculated and displayed on your invoice at the time your order is shipped.

You can find out more information on the MDET by going to the IRS website on the topic, click here.

If you are a dental laboratory, the IRS website will also explain how to obtain an “exemption” from the MDET through the Form 637 Registration Program and how to provide certification that the materials purchased from us are for further manufacture.