Need help?

Fill out our RMA-Number Request Form to acquire an RMA number from Glidewell Direct customer service for your shipment. Then follow the instructions thereon for packaging and shipping. Click here for our RMA Return Form.

Consumable Return

In order to receive credit for a consumable, the item must be returned complete and in salable condition within 30 days of your invoice date.

• No returns accepted after 30 days from the original purchase date.
• Discontinued, obsolete, expired, damaged or opened items will not be accepted for return.
• The amount credited will be based on invoice price, less 15% for restocking fee.
• Shipping charges are the responsibility of the customer and will not be credited.
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• Equipment Return
  

• In order to receive credit for equipment, the item must be returned complete and in salable condition within 30 days of your invoice date.
• The amount credited will be based on invoice price, less 15% for restocking fee.
• Equipment under warranty will be repaired according to the terms of the specific equipment warranty.
• Equipment out of warranty will be repaired, with all charges (including parts, labor and shipping) paid by the customer. Shipping charges are the responsibility of the customer and will not be credited.
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• Click here for our RMA Return Form.

You may register for an online account or use an existing online account for access to the Glidewell Direct shopping cart.

You may also call Customer Support at 888-303-3975. Our product specialists are committed to answering your questions in a timely fashion to ensure your ordering is easy and efficient. We are available Monday – Friday from 6 a.m. to 5 p.m (PST).

View the list of International Distributors of Glidewell Direct products.

Please contact Customer Support at 888-303-3975, if you would like to make a change to your order after it was submitted online.

Registering is simple. Click here and you will be guided through the registration form. Once you submit the form, you may place an order using a credit card. The order will not be processed until your registration is verified. It takes approximately 24 hours to complete the registration verification process. An email update will be sent to you to confirm the status of your registration.